Trellis:Adding A Ticket Reply
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To reply to a ticket submitted by a member:
- log in with a Staff member account
- look for the 'Tickets Awaiting Action' at the bottom,; this will display any tickets with no action taken on them.
- Click on the desired ticket, then in the 'Send A Reply' box, enter the desired reply with any formatting, using the menu above.
- If required, attach a file for diagnostics.
- Click Send Reply.
The reply will then be attached to the ticket, and a email will be sent to the submitter.
