Trellis:Escalating a Ticket

From IFTomatoes Wiki

Jump to: navigation, search

This article or section is incomplete and may require expansion and/or cleanup.
Please improve the article, or discuss the issue on the discussion page.

If a ticket cannot be resolved at your level of support, you can escalate it to another department.

  • Select the active ticket;
  • Along the sub menu bar, select Escalate;
  • The ticket is now escalated to the department selected in the Admin CP (» Home › Management › Departments › Edit Department. From there you can change which department you escalate the ticket to. If none is selected, the ticket remains in the current department, but with it status changed to Escalated.
Retrieved from "http://docs.iftomatoes.com/Trellis:Escalating_a_Ticket"
Personal tools