Trellis:Ticket Overview

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This is the main page related to a specific ticket, it provides an overview the details. For a detailed breakdown of each section, see below. Please note this is the overview from a staff member point of view, a normal member will have fewer options.

There are also several options in the light blue menu bar. They are fairly obvious, but for more details on these, see Ticket Statuses.

  • Ticket ID: This is the number of the ticket, it starts from 0 and is a good way of knowing how many support requests you have dealt with.
  • Priority: This is the severity of the issue, from Low to High.
  • Department: This refers to which section of the team the ticket has been assigned to.
  • Submitted: This is the date and time at which the ticket was added to the database.
  • Satisfaction: Users can rate replies from staff.
  • Submitted: The name of the ticket submitter, with a link to their user profile.
  • Replies: The number of replies to the ticket.
  • Last Reply: The date and time of the last reply.
  • Last Replier: The name of the person who replied to your ticket.
  • Status: The current Status of the ticket.
  • Options: Contains the option to show or hide notes or comments.
  • Email: The email address of the submitter.
Retrieved from "http://docs.iftomatoes.com/Trellis:Ticket_Overview"
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