Trellis:Ticket Status
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There are several different statuses that can be assigned to individual tickets.
- Hold
This option holds the ticket in the queue while you consider further action, for example, researching, or consulting with a colleague.
- Move
Using Move, you can assign the ticket to a different department or move to another category.
- Close
If the issue is resolved, close it down and archive it.
- Delete
If you feel that a ticket was raised without reason, or was spam, you can delete it from the database using this option.
- Reopen
If you have closed a ticket, and the issue occurs again, or there is a new development, use this option to reopen it.
