Trellis:Upgrade to Beta 4
From IFTomatoes Wiki
These instructions are for users who currently have Beta 3 Build 10023147 installed and wish to upgrade to Beta 4 Build 10024171.
Contents |
[edit] Before You Begin
Due to the design of Beta 3, it is more difficult to upgrade without overwriting skin and language modifications. If you reupload all the files, your skin and language modifications will be lost, but only the default skin and language set. If you created a new skin or language set and modified that, you have nothing to worry about.
When you reupload the 'skin' and 'language' folders, the default skin and language will be overwritten. If you have made modifications to your default skin and / or language set, and do not wish to lose them, then do not reupload the 'skin' and 'language' folders. However, doing this will not upgrade your language bits or templates and Trellis Desk may not function properly without the new changes. We realize this could be a problem, and future upgrades will be designed to work around this.
As always, reuploading files will overwrite any changes. If you made changes to the source files of Trellis Desk, such as for a modification, those changes will be lost. We highly recommend you perform a full backup of Trellis Desk (files and database) before continuing.
[edit] What's New
Below is a reduced list of new features in Beta 4. Click here for the complete change log and bug fixes.
- Escalation Wait Time per Department
- Ticket Overview on Main Page
- Move Ticket to Department
- Password Recovery
- Attachments for Tickets
- Auto Close Per Department
- Staff Only Custom Profile Fields
- Private Staff Ticket Replies
- Color Coded Replies (Staff vs Customer)
- Department Reordering
- Re-open Ticket
- Improved Language Support
- Manage Ticket Replies (Edit / Delete)
- Ticket Multi-Moderation
[edit] Downloading
In order to upgrade Trellis Desk, you will need to obtain the latest version from the Trellis Desk temporary download page. The IFTomatoes website is still under construction and will be launched soon. When it is launched, there will be a new download page along with other information regarding Trellis Desk.
[edit] Uploading
Once you have extracted the zip file, you can begin uploading all the contents (files
